We always try to be as open and honest with our customers as possible, so we wanted to let you know about how we’ve been impacted by an increase in Coronavirus infections in the UK.
We have quite a few members of staff that need to be self-isolated right now, which is impacting our production times. Our suppliers are also facing the same issues, causing delays on incoming stock to complete your orders.
We stay operational and our workplace is COVID secure, but reduced staffing is expected to continue into the new year.
Due to this, our lead time will remain extended to 7 working days* until further notice.
We continue to follow all government guidelines, with socially distanced production staff and all office-based staff working from home.
Whilst remote working our support team will remain available during normal office hours and will continue to provide the great level of customer service that you’re used to.
We’d like to take this opportunity to apologise for any inconvenience caused. This is something over which we have no control.
Our hearts are with anybody currently self-isolating, and we hope that everybody gets through this safely.
Please feel free to call us on 07912 698471 or reach out via email at hello@traversity.co.uk if you have any questions or concerns about your orders, and our customer service team will be happy to help.
We would also like to wish all our customers a happy and healthy New Year. Please stay safe and be patient with us as we work through these challenging times.